The procedure for exchanging goods, claiming or returning the order

Within 14 days of delivery, you may replace the goods or, in accordance with Section 7, paragraph 1, of Act no. 102/2014 Z. z. on consumer protection, to withdraw from the purchase contract without giving any reason. Below you will find a procedure for exchanging, returning and claiming.

EXCHANGE OF GOODS (CHANGE OF SIZE, EXCHANGE FROM OTHER MATERIALS)

1. In case of size change, prepare:

   a copy of the purchase receipt (invoice)
or print out this form
   the goods you want to replace
2. Book the goods you want to send in exchange. You can make a reservation by creating a new order, put the goods you want to send in the cart, and write the word "EXCHANGE" in the order note.

If you do not have the option of booking goods with an order, you can book the goods by phone or e-mail. If you book your goods by email, please wait for your booking confirmation to make sure that the goods that you want to send in exchange are in stock.

3. In the invoice or filled exchange form, mark the goods you return to us and what size you require instead.

4. Send the goods along with the invoice or form to:

Red Orchestra, s.r.o., Banská Bystrica

Magurská 69, 974 11,

Contact:

+421950330709 a +421915835320

shoprusarmy@gmail.com


DECLARATION OF LOST GOODS

1. In the event of a complaint, prepare:

   a copy of the purchase receipt (invoice)
or print out this form
   the goods you want to claim
2. In the invoice or filled out complaint form, mark the goods you want to claim and add a short description of the defect claimed.

3. Send the goods along with the invoice or form to:

Red Orchestra, s.r.o., Banská Bystrica

Magurská 69, 974 11,

Contact:

+421950330709 a +421915835320

shoprusarmy@gmail.com

Please send the package using the Slovak Post, without a cash on delivery.

We do not pick up the bundles and are returned to the sender.

RETURNING THE ORDER IN THE DAYS

1. In the event of a refund of the whole order or part of it, prepare:

   a copy of the purchase receipt (invoice)
or print out this form
   all the goods that your order contains
   account number where you want to refund
2. Return the goods you wish to return with the invoice or form to:


Red Orchestra, s.r.o., Banská Bystrica

Magurská 69, 974 11,

Contact:

+421950330709 a +421915835320

shoprusarmy@gmail.com